Overview
- Staff and volunteers working with clients with complex needs, need support themselves.
- Importance of regular effective supervision- empowering and support people to be able to manage the challenges that the work presents
- They need on-going, easy to access training on the issues their service users have or may experience
- Aim is to build up a positive safe and supportive working environment
Supporting Video
Staff Support
Including, but not limited to:
- Work environment
- Space for connection
- Space for time away from work
- Ability to oversee professional relationships effectively and safely
- Leadership
- Compassion
- Meditation
- Peer collective care
- Noticing and responding to peers
- Practical support
- Resources
- Training
- Space for staff to manage and reflect on their own thoughts, emotions and behaviour
Supporting Video
Supervision
- Definition of ‘supervision‘
- Clinical supervisions vs line management vs 1:1 sessions
- Supervision needs to be formative, normative and restorative
- Expert support to oversee specific work, e.g. mental health
Example: Shekinah self-management approach — staff given the professional freedom to resolve issues themselves
- Co-vision / peer assessment approach to address day to day issues
- Collective problem solving
Supporting Video
Access to Relevant Training
Training should cover the full range of issues that service users may face:
- Relevant issues- housing, health, mental health, ACEs, education, benefits, trauma
- Staff skills, knowledge and confidence are developed in working with complex trauma
- Space to consolidate learning
Relevant local training resources and networks:
- Trauma Informed Plymouth Network (TIPN)
- Plymouth Online Directory
- OnCourse SW
- Skills LaunchPad
- Family and Wellbeing Hubs
Supporting Video
A Positive, Safe and Supportive Working Environment
Building and sustaining a positive environment means:
- Acknowledging where and when things are challenging
- Focusing on the learning– personal and professional development
- Sharing good practice and good stories
- Being able to ask for and receive help from peers and across the network
- Helping to keep people safe by having easy and effective referral routes to enable people to get the support they need
Supporting Video
